All Your Questions, Answered
What is the BrainMD Loyalty Reward Program?
What is the BrainMD Loyalty Reward Program?
The BrainMD Loyalty Rewards Program is our free loyalty program created to reward you for investing in your brain health. When you shop on BrainMD.com, you can earn BrainMD Rewards points on eligible purchases, plus bonus points through select activities throughout the year. Your points can be redeemed for rewards codes that help you save on future orders, and you can unlock additional perks as you move up through our VIP tiers.
How do I enroll in the Loyalty Rewards Program, and is there any fee to join?
How do I enroll in the Loyalty Rewards Program, and is there any fee to join?
Enrollment is completely free. Simply create a BrainMD account, or choose to sign up during checkout on your first purchase. There are no membership fees, and you do not need to buy anything to join.
Who is eligible to earn BrainMD Rewards points?
Who is eligible to earn BrainMD Rewards points?
Most customers are eligible to earn BrainMD Rewards points, including international customers.
Please note: Amen Clinic Patient accounts and BrainMD Wholesale accounts are not eligible to earn BrainMD Rewards points or participate in VIP tiers.
How do I start earning BrainMD Rewards points?
How do I start earning BrainMD Rewards points?
You can start earning points as soon as you have a BrainMD account and place eligible orders on BrainMD.com. You may also earn points for select activities such as:
- Making a Purchase (1 point for every $1 spent on eligible one time purchases)
- Celebrating Your Birthday (bonus points when your birthday is added to your account)
- Leaving Verified Product Reviews
Your points are automatically tracked and added to your account, so there is no manual tracking needed.
When are points added to my account, purchase time or shipping time?
When are points added to my account, purchase time or shipping time?
BrainMD Rewards points are added after your order ships (when your order is fulfilled), not at the exact moment you place your order. This helps ensure points are awarded only for completed orders.
How do points translate into rewards credit?
How do points translate into rewards credit?
Every 1,000 points equals $1 in BrainMD Rewards credit that can be applied toward eligible one time or new subscription purchases on BrainMD.com.
Where can I see my points balance, rewards, and VIP tier status?
Where can I see my points balance, rewards, and VIP tier status?
Just log in to your BrainMD account and open the Rewards Dashboard. There you can view your current points balance, available rewards, and VIP tier level, plus your progress toward the next tier.
When can I use my points, and what rewards are available?
When can I use my points, and what rewards are available?
You can redeem your points anytime you have enough points to qualify for a reward. Current rewards include:
- $5 off = 5,000 points
- $10 off = 10,000 points
- $15 off = 15,000 points
- $25 off = 25,000 points
When you redeem your points, you will receive a reward code that can be applied at checkout toward an eligible purchase.
Can I use my BrainMD Rewards points on subscriptions or Autoship orders?
Can I use my BrainMD Rewards points on subscriptions or Autoship orders?
BrainMD Rewards points may be redeemed on one time or new subscription purchases only. At this time, points cannot be applied to ongoing subscription renewal payments.
Can I use my BrainMD Rewards with another coupon, discount code, or sale?
Can I use my BrainMD Rewards with another coupon, discount code, or sale?
BrainMD Rewards codes currently cannot be combined with other discount codes unless otherwise stated. If you have both a rewards code and another promotion available, we recommend choosing whichever option provides the better savings before checkout.
Can I use points to pay for taxes or shipping?
Can I use points to pay for taxes or shipping?
Reward points apply to product totals only and cannot be used to pay for shipping costs, taxes, gift cards, or other non product charges.
Do BrainMD Rewards points expire?
Do BrainMD Rewards points expire?
Your BrainMD Rewards points do not expire. Once earned, your points remain available in your account until you are ready to redeem them (as long as your account remains active).
How do VIP tiers work, and how do I move up to the next tier?
How do VIP tiers work, and how do I move up to the next tier?
Your VIP tier is based on how much you spend over a rolling 12-month period. As your total spend increases, your tier updates automatically and new perks unlock.
- Smart: $0–$199
- Brilliant: $200–$499
- Genius: $500+
When you reach a new spend level, additional perks unlock right away, such as faster point earning and additional benefits. (Genius members receive notification on how to redeem their free product gift 75 days after entering the Genius tier.)
What happens if I don’t maintain my VIP tier?
What happens if I don’t maintain my VIP tier?
At the end of your 12 month tier period, your tier is reviewed based on your spend during the most recent 12 months. If you no longer meet the spend requirement for your current tier, your status may adjust. Any points you have earned will remain available for redemption.
When do Genius members receive the free product gift?
When do Genius members receive the free product gift?
Genius members receive their free product gift about 90 days after entering the Genius tier, as long as they remain eligible at that time. This timing helps ensure the gift is delivered as a true VIP perk for ongoing BrainMD customers.
What happens if I return a product I earned points for?
What happens if I return a product I earned points for?
If you return an order, points earned from that purchase will be deducted from your balance once the return is processed. If you used points on the returned order, those points will be credited back to your account after the return or refund is processed and approved.
Can I redeem my points for cash?
Can I redeem my points for cash?
No. BrainMD Rewards points are not redeemable for cash and have no cash value outside of use on BrainMD.com purchases.
Can I join the Rewards Program if I live outside the U.S.?
Can I join the Rewards Program if I live outside the U.S.?
Yes. International customers are welcome to join and earn points through BrainMD.com. Please note that some perks, rewards, or redemption options may vary depending on your country and local regulations.
Still have questions about BrainMD Rewards?
Still have questions about BrainMD Rewards?
We’re here to help! Contact our Customer Support Team at (888) 850-5287 or visit our Customer Support Center for personalized assistance.