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Return & Refund Policy

 

We want you to be completely satisfied with your BrainMD purchase. If something goes wrong, our Customer Care team is here to help. Please review the policy below.

Supplements

Unopened Products

  • Return unopened products within 60 days of purchase for a full refund of the purchase price (less original and return shipping costs). Store credit and product exchanges are also available.

Opened Products

  • If you are not satisfied, notify us within 60 days of purchase for store credit up to the amount of the original purchase price. Refunds and product exchanges are also available.
  • Shipping costs will apply to any replacement product(s).
  • Refunds or credits cannot be issued after 60 days, or for empty bottles.

Subscriptions (1-month, 3-month, or 6-month supplies)

  • Subscription orders follow the same 60-day return policy.
  • Example: If you purchase a 6-month supply and open 1 bottle, but wait 65 days to return the rest, we cannot issue a refund or credit—even for unopened bottles.

Media (Books, Courses, CDs, DVDs, Downloads)

  • If you’re not satisfied, return within 30 days of purchase for a full refund (less shipping).
  • Opened products may be subject to a 15% restocking fee.
  • Refunds cannot be issued after 30 days.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us right away.

  • We may request photos of the product, packaging, or shipping box to help us process your request.
  • Please do not discard damaged items until your claim has been approved.
  • Replacements are subject to availability and shipped at no extra cost.

Missing Items

  • Some items may ship separately and arrive in different boxes. Please check your tracking and packing slips.
  • If an item is missing after all boxes have been delivered, contact us immediately to request a refund or replacement.

Expired Items

We follow strict quality protocols and frequent inventory checks to ensure you receive fresh products.

  • In the unlikely event you receive an expired item, contact us immediately so we can correct the issue and review inventory.

Orders Showing as “Delivered” but Not Received

If your tracking shows your package was delivered but you cannot locate it:

  1. Wait 24 hours, as tracking may update before actual delivery.
  2. Check nearby delivery spots (porch, side door, garage, mailbox).
  3. Ask neighbors or building staff if they accepted the package.
  4. Verify the shipping address on your order.

If your package still cannot be found, contact us so we can assist.

Tips to prevent package theft:

  • Ship to a secure location.
  • Track your package for estimated arrival.
  • Join with neighbors to watch for deliveries.
  • Install a security camera or use a package locker.

Order Changes or Shipping Address Errors

  • If you need to change or cancel an order, contact us immediately at (888) 850-5287.
  • We cannot provide refunds or replacements for orders shipped to an incorrectly entered address.
  • UPS offers a free app to manage deliveries: UPS My Choice. Click HERE to sign up for free.
    • With UPS My Choice you can change delivery dates, upgrade shipping, deliver to a different address or request delivery to a neighbor.
  • Shopify offers the Shop app to track and manage your orders and is available for download:
    • HERE for Android
    • HERE for iOS (Apple)

International Orders

  • For international orders, refund requests must be made within 60 days of purchase.
  • Due to customs and shipping costs, replacements cannot be issued for international shipments.
  • Customers using third-party freight forwarders are responsible for damage or loss; we cannot issue refunds in these cases.
  • International customers are responsible for return shipping costs.

 

Return Authorization (RMA)

  • All returns require a Return Merchandise Authorization (RMA).
  • Returns without an RMA will incur a 15% restocking fee on the product price only.
  • To start the returns process please visit our Return Center
  • If you have additional questions about return eligibility please contact us:
    • Phone: (888) 850-5287 (toll-free) or (949) 556-4721
    • Hours: Mon–Fri, 6 AM – 5 PM PST
    • Email: support@brainmd.com

Refunds are processed once your return is received and inspected. Please allow 2–3 business days for refunds to appear, depending on your financial institution.