What is the VIB Rewards Program?
The VIB Rewards Program is our customer loyalty program. Membership is complementary and allows you to earn points every time you shop on BrainMD.com. You can redeem your earned points online for exclusive rewards.
Click
here to sign up and create your free account.
How do I start earning points?
Easy! Earn points every time you shop or leave a review at
BrainMD.com
Subscribers earn even more. VIB Reward points are automatically added to all subscription orders each month.
Non-subscribers earn 3x points per $1
Bronze status subscribers earn 4x points per $1
Silver status subscribers earn 6x points per $1
Gold status subscribers earn 9x points per $1
Nope! VIB Rewards points do not expire. However, your loyalty status expires if you haven’t made a purchase or completed a qualifying loyalty activity in the last 12 months.
How do I redeem my points?
Easy! You can redeem your points during checkout by selecting it as a payment method. You can also contact
customer service to redeem your points. While on subscription, your points automatically apply.
How do I check my point balance?
To check your redeemable points balance, log in to your account. Points are updated every hour.
What are my Redeemable Points?
Your Redeemable Points are the number of points you have available to redeem for rewards. This number decreases with each reward you redeem. To review your current redeemable points balance, log in to view your account. Points are updated every hour.
What happens to my points if I return a product?
Upon the return of an item, you will be given store credit. Points will not be deducted from your account.
Why haven’t I advanced to the next tier?
Your VIB status is determined by how many points were earned in the current calendar year. If some of your points were accumulated in the previous calendar year, they will not contribute to your tier advancement. Once your activity accumulates the necessary points for a tier, you will automatically qualify and be entered into that tier.
It looks like I went down a tier… what happened?
This model uses the first in last out method. If you make your third purchase you have 1 year to make another purchase otherwise you will fall out of that tier. You will not get the bonus incentive for entering a new tier or acquiring a new VIB status more than once.
I’ve made a purchase on BrainMD.com before joining the VIB Rewards Program. Can I still earn points for my previous transaction?
Yes! All past, un-returned purchases at BrainMD will automatically count towards your VIB status upon sign up. However, if you have made purchases using more than one account in the past, please contact
customer service for assistance in merging accounts.
Can I combine my VIB loyalty reward points with other special offers?
Yes! VIB loyalty reward points can be combined with all other offers and special discounts unless otherwise specified.
What kinds of special perks do I get for becoming a VIB?
Free birthday rewards, early access to new products, exclusive invitations to special events and special insider-only sales. For the full list of perks and redeemable rewards, check your VIB status level.
What kinds of special perks do I get for becoming a VIB?
Free birthday rewards, early access to new products, exclusive invitations to special events and special insider-only sales. For the full list of perks and redeemable rewards, check your VIB status level.
Can I sign up if I don’t live in the United States.?
At the moment, the VIB Rewards Program is only available to U.S. residents.
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