Shipping Update | COVID - 19

PLEASE NOTE:
Shipping carriers are currently experiencing delays due to overwhelming volume. Please be patient and allow 3-5 business days for your tracking information to update once you are notified of shipment.

Despite the global challenges we are facing, BrainMD remains committed to serving you. Our shipping partners continue to take the safety of all their employees and customers seriously as they continue to provide the essential service of delivering your mail every day.

Get the latest updates on any service disruptions that may impact you by clicking a link below.

United States Postal Service:

Residential & Business Mail

Residential and business customers should check the latest shipping and delivery updates in your area. Also, see updates on some mail that may take longer to arrive than normal.

United Parcel Service:

Residential, Business, and International Mail

UPS continues to deliver to locations around the world, where permitted.


Letter From The CEO:

Dear Valued Friend,

It is my sincerest hope that this letter finds you and your loved ones safe and healthy. As we navigate the uncertainty created by COVID-19, we continue to be focused on the well-being of our staff, patients, and customers, while also doing our part in contributing to the ongoing health of our wider community.

I would like to take this opportunity to update you on some of the specific actions we are taking to ensure the safety of our products and the people who bring them to you.

  • Warehouse workers are wearing N95 masks, gloves, and hair nets during every aspect of the packing and shipping process.
  • Staff are washing their hands and using proper hand sanitizer on a frequent basis and after all interactions.
  • All staff members are practicing social distancing of at least 6 feet at all times.

During these unprecedented times, we are seeing a record need for our products. To keep up with the heightened demand, we have increased the number of our warehouse workers. Please understand that even with the extra help, some shipments may be delayed due to the influx of orders. We may also experience some shortages of our top selling products where you may experience items out of stock.

We are doing everything possible to make sure your order arrives in a timely manner and appreciate your patience as we attempt to provide quality service to everyone who has placed an order for our supplements or other products. If you have pressing questions regarding your order, please email customer service at support@brainmd.com.

As always, we appreciate your trust in us, and you can be confident that we will continue to provide any updates as they become available. We understand this is a stressful and anxious time for everyone, and we want to be here for you now more than ever.

Getting through difficult times reminds us of our collective strength and to be thankful for what truly matters. We hope that you and your loved ones stay healthy.

Daniel G. Amen, MD
Founder – Amen Clinics, BrainMD