Mental Health Month: 30% Off First Subscription + Free Shipping | Code: BRAINFIRST

Shipping

Domestic Shipping

All products ship from Southern California.

We offer a variety of shipping options, including:

  • Next Day Air
  • Express
  • Expedited
  • Free Shipping

Please note that shipping delays may occur during transit due to weather conditions, product availability, national holidays, and other factors.

Free Shipping

Free Economy shipping is available on orders over $75 (Excludes Alaska, Hawaii, American Samoa, Guam, U.S. Virgin Islands, Northern Mariana Islands, and Puerto Rico). Subscription shipments are free regardless of order value (U.S. orders only, excluding Alaska, Hawaii, American Samoa, Guam, U.S. Virgin Islands, Northern Mariana Islands, and Puerto Rico).

Please note that Free Shipping may take 5 to 10 business days for delivery.

Order Processing

Please allow 1 to 2 business days to process and prepare your order for shipping, excluding weekends and holidays. Please allow 3 to 4 processing days for orders placed on Friday after 2 pm PDT through Monday at 8 am PDT.

Please note that processing times are in addition to carrier delivery times.

Orders placed on Friday, Saturday, or Sunday will be shipped the following week. Due to heavy order volumes, orders placed over holiday weekends may take an additional 1 to 2 business days to process.

For insurance purposes, any order including ten or more items will be automatically upgraded to UPS Ground, Signature Required. Accordingly, orders of this size must be shipped to a physical address, not a PO box.

After receiving tracking information for your package, you can change the delivery option for your order by utilizing UPS My Choice, if applicable.

Delivery Times

Delivery times will vary depending on the shipping method you choose for your order. The United States Postal Service makes no guarantees as to delivery dates for Priority Mail shipments and does not offer a money-back guarantee. It is the responsibility of the customer to provide accurate shipping information, and we are not responsible for orders that are shipped to incorrect addresses.

To determine charges for each shipping method, please use the shipping calculator on the checkout page.

Incorrect Address

If the shipping address on your order is incorrect, we cannot change the delivery address after the order has been shipped. We work directly with our shippers to help resolve address issues, when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if the shipping information on your order is incorrect. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return postage or shipping fees, and we will only be able to refund the cost of the merchandise.

Returning Items

If your parcel is returned to sender for any reason, such as having an incomplete or insufficient address, or being unclaimed or refused, a refund for the purchase price of the products, minus shipping costs, can be issued once the parcel arrives back at our facility. Before a refund can be issued, the parcel must be checked in at our facility. You may also be responsible for return postage or shipping fees. Unless the order is sent back to our warehouse in an undamaged and resalable condition, we cannot issue a refund. We cannot be held responsible for delays and transit times if your parcel is in the process of being returned. Refunds issued will be for the cost of the merchandise only. Shipping costs will not be reimbursed.

International Shipping

International Tariff Disclaimer

If you have chosen to ship your order outside the United States, you will be quoted and required to pay all calculated customs fees, taxes, duties, or tariffs at the time of checkout. Free shipping is not applicable to international orders and is restricted to the 48 contiguous United States.

Please note: Canadian shipping options may differ and, in some instances, taxes and duties are not required up front. If taxes and duties are assessed at the time of delivery, it is your responsibility to pay these fees or to contact your country's appropriate authority to discuss or dispute such fees.

Package Loss

Although it is rare for international orders to get lost or delayed, please be aware that it can happen. Due to the import clearance process in your country, and depending on the shipping method you choose, international orders can take up to 60 business days to clear customs. An international order will not be considered "lost" until 60 business days from the date of shipment. We are unable to process claims until the 30 business day period has passed. In the event your order has been lost, you must contact our customer support department at support@brainmd.com and report it as lost to us within 60 calendar days of the date of purchase. Depending on your location, courier selection, and any history of similar problems, we will work to help resolve this issue. Orders that have not been reported within 60 calendar days will not be eligible for a refund.

We are required to declare the full retail value of all products shipped internationally.

By continuing with checkout, you acknowledge and agree with the above International Tariff Disclaimer.

Please note: All products ship from Southern California.

Laws and regulations vary from country to country regarding the sale and importation of vitamins and supplements. For our valued international customers, please consult your local import and export laws and regulations prior to ordering.

Restrictions: Canada

Products available at BrainMD Health are intended for personal use only. To prevent your shipment from being seized or held by Customs, your order should contain no more than a 90-day supply of each item. More information about shipping restrictions to Canada can be found here.

The buyer is responsible for any import restrictions, prohibited import items, taxes, tariffs, fees, duties, and return shipping if the package is returned to us. If the product or products you ordered are rejected by your local officials and sent back to us, we will refund the amount of the product purchase, minus the shipping fees, once the package is received back by us in unopened, salable condition. We cannot process a refund on seized, damaged, opened, or non-returned items.

Occasionally, local officials may hold a package for an extended period before contacting you. We have no control over this. You should contact your local Customs or Postal Service if the package is delayed.

Restrictions: United Kingdom

Products available at BrainMD Health are intended for personal use only. To prevent your shipment from being seized or held by Customs, your order should contain no more than a 90-day supply of each item.

The buyer is responsible for any import restrictions, prohibited import items, taxes, tariffs, fees, duties, and return shipping if the package is returned to us. If the product or products you ordered are rejected by your local officials and sent back to us, we will refund the amount of the product purchase, minus the shipping fees, once the package is received back by us in unopened, salable condition. We cannot process a refund on seized, damaged, opened, or non-returned items.

Restrictions: Australia

Products available at BrainMD Health are intended for personal use only. To prevent your shipment from being seized or held by Customs, your order should contain no more than a 90-day supply of each item. Please contact Australia Customs for further information about restricted and banned products.

The buyer is responsible for any import restrictions, prohibited import items, taxes, tariffs, fees, duties, and return shipping if the package is returned to us. If the product or products you ordered are rejected by your local officials and sent back to us, we will refund the amount of the product purchase, minus the shipping fees, once the package is received back by us in unopened, salable condition. We cannot process a refund on seized, damaged, opened, or non-returned items.

Shipping to Mexico

Customs classifies certain food supplements as medicine, especially vitamins and other products with physiological effects. Food supplements classified as medicine cannot be imported without an import license.

Only authorized importers are allowed to import medicine. The importer must provide an import permit issued by the Ministry of Health. The medicine must be registered in Mexico, otherwise the importation will not be allowed. If the importer cannot provide an import license, then the goods will be returned to the shipper.

Private individuals cannot import medicine unless they can provide a medical prescription from a doctor and a special authorization from the Ministry of Health issued for the respective shipment. The documents are required prior to importation. If the private consignee cannot provide a prescription, the goods will be returned to the shipper.

A sanitary inspection may apply, causing an import delay. Brokerage accessorial charges may apply.

Please contact your local authority to determine if a Health Permit is required to accept nutraceutical shipments in your state. Phone Number: 55-2595-0400.

The buyer is responsible for any import restrictions, prohibited import items, taxes, tariffs, fees, duties, and return shipping if the package is returned to us. If the product or products you ordered are rejected by your local officials and sent back to us, we will refund the amount of the product purchase, minus the shipping fees, once the package is received back by us in unopened, salable condition. We cannot process a refund on seized, damaged, opened, or non-returned items.

Shipping to Spain

We are no longer able to ship to Spain due to restrictions imposed by the Ministry of Health.

PLEASE NOTE: We do not ship to the following countries

  • Afghanistan
  • Algeria
  • Belarus
  • Cambodia
  • Morocco
  • Iraq
  • Italy
  • Lebanon
  • Naru
  • Nigeria
  • Norfolk
  • Northern Mariana Islands
  • Peru
  • Russia
  • Spain
  • Sudan
  • Turkey
  • Ukraine
  • Vatican City
  • Yemen

PLEASE NOTE: Due to import legislation and restrictions, we cannot accommodate the following requests

  • Brain & Memory Power Boost is not allowed entry into Portugal, Spain, or Mexico.
  • GABA (gamma-amino-butyric acid) is not allowed entry to New Zealand.
  • Ginkgo Biloba is not allowed entry to Norway.
  • Omega-3 fatty acids are not allowed entry to Spain.

Order Processing

Please allow 1 to 2 business days to process and prepare your order for shipping, excluding weekends and holidays. Please allow 3 to 4 processing days for orders placed on Friday after 2 pm PDT through Monday at 8 am PDT.

Please note that processing times are in addition to carrier delivery times.

Orders placed on Friday, Saturday, or Sunday will be shipped the following week. Due to heavy order volumes, orders placed over holiday weekends may take an additional 1 to 2 business days to process.

Delivery Times

Delivery times will vary depending on the shipping method that you choose for your order.

To determine shipping charges for each shipping method, please use the shipping calculator on the checkout page.

Incorrect Address

If the shipping address on your order is incorrect, we cannot change the delivery address after an order has been shipped. We work directly with our shippers to help resolve address issues, when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if the shipping information on your order is incorrect. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return postage or shipping fees, and we will only be able to refund the cost of the merchandise.

Returning Items and International Order Refunds

If your parcel is being returned to sender due to any reason such as being unclaimed, having an incomplete or insufficient address, or being refused, only after the parcel arrives back at our facility will a refund for the purchase price of the products, minus shipping costs, be issued. Before a refund is granted, the parcel must be checked in at our facility. You may also be responsible for return postage or shipping fees. Unless the order is sent back to our warehouse in an undamaged and resalable condition, we cannot issue a refund. We cannot be held responsible for delays and transit times if your parcel is in the process of being returned. Refunds issued will be for the cost of the merchandise only. Shipping costs will not be reimbursed.

Subscription Program

Unfortunately, we cannot offer our Subscription program outside the United States.

Free Trials

Unfortunately, we cannot offer our Free Trials outside the United States.

Perishable Chocolate Shipping

Due to popular demand, we are currently experiencing additional delays in processing orders containing Brain In Love and Brain In Focus chocolate bars. Please allow an extra 2 business days, excluding weekends and holidays, for processing.

Please note: During warmer months, from April through September, orders containing perishable chocolate products received on Wednesday through Friday will ship the following Tuesday to avoid extended time sitting in transit vehicles and mailboxes, where there is a greater chance of melting.

Chocolate is only available for shipping in the 48 contiguous United States. International orders will be canceled and refunded.

Please use your discretion when placing chocolate orders during warmer months, from April through September, because we cannot guarantee the final condition of your delivery.

Upgrades to shipping, warm weather packaging, and cool packs will sometimes be used to aid in the safe arrival of chocolate products.

No returns, exchanges, or refunds are allowed on chocolate products.

Rewards Program

Rewards Program

The BrainMD Rewards program ("d") is a loyalty and rewards program for BrainMD.com. All registered account holders are eligible for the Program, but accounts are limited to one per user. Registering for an account means you agree to these Terms & Conditions. Points are a unit of measurement to determine future discounts at an exchange rate determined by BrainMD and at its sole discretion. BrainMD reserves the right to change the value of points at any time, without notice.