PLEASE NOTE:
Shipping carriers are currently experiencing delays due to overwhelming volume. Please be patient and allow 1-3 business days to process your order and an additional 3-5 business days for your carrier tracking information to update once you are notified of shipment.

Despite the global challenges we are facing, BrainMD remains committed to serving you. Our shipping partners continue to take the safety of all their employees and customers seriously as they continue to provide the essential service of delivering your mail every day.

Get the latest updates on any service disruptions that may impact you by clicking a link below.

United States Postal Service:

Residential & Business Mail

Residential and business customers should check the latest shipping and delivery updates in your area. Also, see updates on some mail that may take longer to arrive than normal.

United Parcel Service:

Residential, Business, and International Mail

UPS continues to deliver to locations around the world, where permitted.

Domestic Shipping

All products ship from Southern California

We offer a variety of shipping options, including but not limited to Next Day Air, Priority, and Standard Shipping. Please note that delays may occur during transit due to weather conditions, product availability, national holidays, and other factors.

Free Shipping:

Free first-class shipping is available on orders over $75 (Excludes Alaska, Hawaii, American Samoa, Guam, U.S. Virgin Islands, Northern Mariana Islands, and Puerto Rico). Auto-Delivery shipments are free regardless of order value (U.S. orders only, excluding Alaska, Hawaii, American Samoa, Guam, U.S. Virgin Islands, Northern Mariana Islands, and Puerto Rico). Please note that Free Shipping may take 5 - 10 business days for delivery.

Order Processing:

  • Please allow 1 - 2 business days to process and prepare your order for shipping - excluding weekends and holidays.
  • Please note processing times are in addition to carrier delivery times.
  • Orders placed on Friday, Saturday or Sunday will be shipped the following week. Please note that orders placed over holiday weekends may take a day or two longer to process, due to heavy order volume.
  • Please note that for insurance purposes, any order totaling ten or more items will be automatically upgraded to UPS Ground, Signature Required; accordingly, orders of this size must be shipped to a physical address, not a PO box. 
  • If you wish to make changes to the delivery of your order once you have received the tracking information, you may utilize the UPS My Choice service if applicable.

Delivery Times:

  • Delivery times will vary depending on the shipping method that you choose for your order. The United States Postal Service makes no guarantees as to delivery dates for Priority Mail shipments and does not offer a money-back guarantee. It is the responsibility of the customer to provide us with correct and accurate shipping information, as we are not responsible for orders being shipped to erroneous addresses that are provided to us.
  • To determine shipping charges for each shipping method, please use the shipping calculator on the checkout page.

Incorrect Address: 

If the shipping address on your order is incorrect, please note that we cannot change the delivery address after an order has been shipped. Please know that we work directly with our shippers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees and we’ll only be able to refund you for the cost of the merchandise only.

Returning Items:

If your parcel is being returned to sender due to any reason such as Unclaimed, Incomplete/Insufficient Address, or being Refused, only once the parcel arrives back at our facility will a refund for the purchase price of the products minus shipping costs be issued. Before a refund is granted, the parcel must be checked in at our facility. You may also be responsible for return shipping fees. Unfortunately, unless the order is returned back to our warehouse in an undamaged and resalable condition, we cannot issue a refund. We cannot be held responsible for delays and transit times if your parcel is being returned. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.

International Shipping

International Tariff Disclaimer

If you have chosen to ship your order outside the United States, please note that you will be quoted and required to pay customs fees, taxes, duties or tariffs at the time of order.  

Please Note: Canadian shipping options may differ and, in some instances, taxes and duties are not required upfront. If taxes and duties are assessed at the time of delivery it is your responsibility to pay these fees or to contact your country's appropriate authority to discuss or dispute such fees.

**Free shipping is not applicable to international orders and is restricted to the 48 contiguous United States.

**Unfortunately, we are not able to offer our Rewards program outside of the United States. 

Package Loss:

Although it is rare for international orders to get lost or delayed, please be aware that it can happen. Due to the import clearance process in your country and depending on the shipping method you choose, international orders can take up to 60 business days to clear customs. An international order will not be considered ‘lost’ until 60 business days from the date of shipment. We are unable to process claims until 30 business days period has passed. In the event your order has been lost, you must contact our customer support department at  support@brainmd.com and report it as lost to us within 60 calendar days of date of purchase. Depending on your location, courier selection, and any history of similar problems, we’ll work to help resolve this issue. Orders that haven't been reported within 60 calendar days will not be eligible for refund.

We are required to declare the full retail value of all products shipped internationally. 

By continuing with checkout, you acknowledge and agree with the above International Tariff Disclaimer.

**All products ship from Southern California

Laws and regulations vary from country to country regarding the sales and importation of vitamins and supplements. For our valued international customers, please consult your local import / export laws and regulations prior to ordering.

Restrictions to Canada

Products available at BrainMD Health are intended for personal use only. In an effort to prevent your shipment from being seized or held by Customs, your order should contain NO MORE than a 90-day supply of each item. More information about shipping restrictions to Canada can be found here: http://www.hc-sc.gc.ca/dhp-mps/prodnatur/faq/question_consum-consom-eng.php. 

The buyer is responsible for any import restrictions, prohibited import items, taxes, tariffs, fees, duties and return shipping if the package is returned to us. If the product(s) you ordered is rejected by your local officials and sent back to us, we will refund the amount of the product purchase minus the shipping fees once the package is received back by us in unopened, salable condition.  We cannot process a refund on seized, damaged, opened, or non-returned items.

Occasionally, your local officials may hold a package for an extended period of time before contacting you. We have no control over this. You should contact your local Customs or Postal Service if the package appears delayed.

Restrictions to the United Kingdom

Products available at BrainMD Health are intended for personal use only. In an effort to prevent your shipment from being seized or held by Customs, your order should contain NO MORE than a 90-day supply of each item.

The buyer is responsible for any import restrictions, prohibited import items, taxes, tariffs, fees, duties and return shipping if the package is returned to us. If the product(s) you ordered is rejected by your local officials and sent back to us, we will refund the amount of the product purchase minus the shipping fees once the package is received back by us in unopened, salable condition. We cannot process a refund on seized, damaged, opened, or non-returned items.

Restrictions to Australia

Products available at BrainMD Health are intended for personal use only. In an effort to prevent your shipment from being seized or held by Customs, your order should contain NO MORE than a 90-day supply of each item. Please contact Australia Customs for further information about restricted and banned products.

The buyer is responsible for any import restrictions, prohibited import items, taxes, tariffs, fees, duties and return shipping if the package is returned to us. If the product(s) you ordered is rejected by your local officials and sent back to us, we will refund the amount of the product purchase minus the shipping fees once the package is received back by us in unopened, salable condition. We cannot process a refund on seized, damaged, opened, or non-returned items.

Shipping to Mexico?

Customs classifies certain food supplements as medicine, especially vitamins and other products with physiological effects. Food supplements classified as medicine can not be imported without an import license.

Only authorized importers are allowed to import medicine. The importer has to provide an import permit issued by the Ministry of Health. The medicine must be registered in Mexico, otherwise the importation will not be allowed. If the importer cannot provide an import license, then the goods will be returned to the shipper.
Private individuals cannot import medicine unless they can provide a medical prescription from a doctor and a special authorization from the Ministry of Health issued for the respective shipment. The documents are required prior to importation . If the private consignee cannot provide a prescription, the goods will be returned to the shipper.
A sanitary inspection may apply causing an import delay. Brokerage accessorial charges may apply.

Please contact your local authority to determine if a Health Permit is required to accept nutraceutical shipments in your state. Phone Number: 55-2595-0400

The buyer is responsible for any import restrictions, prohibited import items, taxes, tariffs, fees, duties and return shipping if the package is returned to us. If the product(s) you ordered is rejected by your local officials and sent back to us, we will refund the amount of the product purchase minus the shipping fees once the package is received back by us in unopened, salable condition. We cannot process a refund on seized, damaged, opened, or non-returned items.

Shipping to Spain?

We are no longer able to ship to Spain due to restrictions imposed by the Ministry of Health.

PLEASE NOTE: We do not ship to the following Countries:

  • Afghanistan
  • Algeria
  • Belarus
  • Cambodia
  • Morocco
  • Iraq
  • Italy
  • Lebanon
  • Naru
  • Nigeria
  • Norfolk
  • Northern Mariana Islands
  • Peru
  • Russia
  • Spain
  • Sudan
  • Turkey
  • Ukraine
  • Vatican City
  • Yemen

PLEASE NOTE:

Due to import legislation and restrictions, we are not able to accommodate the following requests:

  • Brain & Memory Power Boost is not allowed entry into Portugal, Spain or Mexico
  • GABA is not allowed entry to New Zealand
  • Ginkgo Biloba is not allowed entry to Norway
  • Omega is not allowed entry to Spain

Order Processing: 

Please allow 1 - 2  business days to process and prepare your order for shipping - excluding weekends and holidays.

Please note processing times are in addition to carrier delivery times

Orders placed on Friday, Saturday or Sunday will be shipped the following week.

Delivery Times:

Delivery times will vary depending on the shipping method that you choose for your order.

To determine shipping charges for each shipping method, please use the shipping calculator on the checkout page.

Address Issues:

If our shipping system is not able to verify a shipping address, we will notify you via email to confirm and/or verify the shipping address. If we do not receive a response within one week of our notification, the order will be cancelled and refunded. 

Incorrect Address:

If the shipping address on your order is incorrect, please note that we cannot change the delivery address after an order has been shipped. Please know that we work directly with our shippers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees and we’ll only be able to refund you for the cost of the merchandise only. 

Rewards Program:

Please Note: Unfortunately, we are not able to offer our Rewards program outside of the United States. 

The BrainMD Rewards program (“Program”) is a loyalty and rewards program for BrainMD.com. All registered account holders with a shipping address within the Contiguous United States are eligible for the Program, but accounts are limited to one per user.  In some cases, International customers may see rewards points accrue but they are not eligible for use with orders shipping to an international address.  International customers shipping to addresses within the United States will be able to use accrued rewards points. Registering for an account means you agree to these Terms & Conditions. Points are a unit of measurement to determine future discounts at an exchange rate determined by BrainMD and at their sole discretion. BrainMD reserves the right to change the value of points at any time, without notice. 

Returning Items and International Order Refunds:

Please Note: Refunds and Returns are granted on a case by case basis. Please contact support at: support@brainmd.com to inquire about returning product and/or receiving a refund. 

If your parcel is being returned to BrainMD due to any reason such as: Unclaimed, Incomplete/Insufficient Address, Prohibited/Banned items, or being Refused by your local Customs Agency, only once the parcel arrives back at our facility or is approved for abandonment by BrainMD will a refund for the purchase price of the products minus shipping costs be issued. On returned items, before a refund is granted, the parcel must be checked in at our facility. You may also be responsible for return shipping fees. We cannot be held responsible for delays and transit times if your parcel is being returned. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed. International customers are responsible for the cost of return shipping.

Auto Delivery:

Unfortunately, we are not able to offer our Auto Delivery program outside of the United States. 

Free Trials:

Unfortunately, we are not able to offer our free product trials outside of the United States. 

Perishable Chocolate Shipping

Due to popular demand, we are currently experiencing additional delays in processing orders containing our Brain In Love bars.  Please allow an extra 2 business days (excluding weekends and holidays) for processing.

Please Note: During warm weather months (April - September), orders containing perishable chocolate products received on Wednesday through Friday will ship the following Tuesday to avoid extended time in transit vehicles and mailboxes where there is a greater chance of melting.

Chocolate is only available for shipping in the 48 contiguous states of North America. International orders that make it through our checkout process will be refunded and canceled.

Please use your discretion when placing chocolate orders during warm weather months (April - September) because we can not guarantee the final condition of your delivery.

Upgrades to shipping, warm weather packaging, and cool packs will sometimes be used to aid in the safe arrival of all chocolate within.

No Returns, exchanges, or refunds allowed on chocolate products. 


Letter From The CEO:

Dear Valued Friend,

It is my sincerest hope that this letter finds you and your loved ones safe and healthy. As we navigate the uncertainty created by COVID-19, we continue to be focused on the well-being of our staff, patients, and customers, while also doing our part in contributing to the ongoing health of our wider community.

I would like to take this opportunity to update you on some of the specific actions we are taking to ensure the safety of our products and the people who bring them to you.

  • Warehouse workers are wearing N95 masks, gloves, and hair nets during every aspect of the packing and shipping process.
  • Staff are washing their hands and using proper hand sanitizer on a frequent basis and after all interactions.
  • All staff members are practicing social distancing of at least 6 feet at all times.

During these unprecedented times, we are seeing a record need for our products. To keep up with the heightened demand, we have increased the number of our warehouse workers. Please understand that even with the extra help, some shipments may be delayed due to the influx of orders. We may also experience some shortages of our top selling products where you may experience items out of stock.

We are doing everything possible to make sure your order arrives in a timely manner and appreciate your patience as we attempt to provide quality service to everyone who has placed an order for our supplements or other products. If you have pressing questions regarding your order, please email customer service at support@brainmd.com.

As always, we appreciate your trust in us, and you can be confident that we will continue to provide any updates as they become available. We understand this is a stressful and anxious time for everyone, and we want to be here for you now more than ever.

Getting through difficult times reminds us of our collective strength and to be thankful for what truly matters. We hope that you and your loved ones stay healthy.

Daniel G. Amen, MD
Founder – Amen Clinics, BrainMD

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